Our polishing process
Once your watch has been received (see below for submission information), it will be tested for water resistance to ensure that we can complete the cleaning and polishing process. If it needs new gaskets for water resistance, we will contact you. Please note: Our technicians will also provide a complimentary initial evaluation to ensure your RAYMOND WEIL timepiece is in the best possible condition. Within approximately five business days, an email or a written confirmation of your polishing service will be provided to you, as well as any estimates for recommended repairs.
Once approval of the service(s) is received, the polishing is usually completed within five business days. *If a servicing is also approved, the timeframe will be indicated in the estimate.
Polishing costs $150 and there is a $25 fee for return shipping.
Timepieces from the noemia collection are unable to receive polishing services.
Polish your timepiece
In order to initiate your polishing service request for your timepiece, our portal is the best way to start your journey. Please find our shipping instructions here.
RAYMOND WEIL timepieces are warranted for 2 years. The warranty is valid from the date of purchase, provided that your RAYMOND WEIL timepiece was sold by an authorized Raymond Weil dealer or raymond-weil.us and that the certificate of warranty was completed properly or an original sales receipt can be provided. The only online warranties accepted are those that were purchased through RAYMOND WEIL or an authorized dealer’s website.
