Automatic movements are not as accurate as quartz movements and they can indeed run a little early or late. The precision of an automatic movement can be affected by several factors such as: temperature, humidity, magnetic fields or simply by the wearer’s activities. All RAYMOND WEIL watches are tested and do not allow an interval that does not range between -5 to +20 seconds per day.

RAYMOND WEIL does not provide watch winders.
All RAYMOND WEIL automatic watches can be wound with a rotating watch winder (of the Cyclotest type). It is the most common type of watch winder. It causes the watch to rotate, which allows the oscillating weight to move, thus recharging the mechanism.
We recommend you set your watch winder to 4 turns per minute. This should be sufficient to recharge your watch in 5 to 6 hours.
We do not recommend any watch winder model that recharges the mechanism by turning the crown, as this can damage the mechanism of your watch.

Make sure you buy your watch from a RAYMOND WEIL authorized dealer. Be sure to ask for the guarantee card duly filled in and stamped by the authorized dealer who sells you the watch. A unique serial number is engraved at the back of all RAYMOND WEIL watches. However, some older models are without serial numbers, so when in doubt, please contact [email protected].

Another way to verify a valid serial number is by first creating an RW account, and registering your watch.

The serial & model numbers can be found on the case back of your watch. Serial numbers are composed of 1 letter followed by 6 digits (ex : X123456). The model number precedes this, and is composed of 4 digits (ex: 1234).

For general information on the maintenance and care of your RW timepiece, please refer to our maintenance & tips page. For specific questions, please contact [email protected].

Be sure to check the header of our website, and keep an eye out for pop-ups that include any active coupon codes available to you. If you do not see a coupon code active on our site, and you would like to be the first to receive notifications of exclusive promotions, coupon codes and offers, please feel free to sign up for our newsletter.

When placing your order, feel free to include your wrist size in the “notes” section. We would be happy to adjust your timepiece’s bracelet size prior to shipment, to ensure the correct fit.
You can determine your wrist size by use of a measuring tape fit around your wrist’s circumference. If you do not have a flexible measuring tape, you can wrap a string around your wrist, and measure that length end-to-end.

Yes! If you would like your order to be gift wrapped, or to have a handwritten note included, feel free to request this in the “notes” section of your next order.

We want you to be completely satisfied with your order, and if for any reason you are not satisfied, we will gladly accept return of any unworn, undamaged and untampered merchandise purchased from raymond-weil.us within 14 days of delivery for a full refund.

Read more about our return policy here.

To initiate your return, please complete this return request form.

For any service or repair requests, please refer to our after-sales page, and scroll down to the “Access After Sales Portal” button. This portal is where you may submit your service request. Once you’ve registered new & logged in, this portal will guide you through extensive information regarding the various services we offer. Once you’ve determined the servicing you require, you can submit your request to us.

Please note that our After Sales Portal is conducted on a separate website to ours. This means that the After Sales Portal requires a separate login to your RW account. If the problem continues after creating a new account, feel free to contact us at [email protected].

This depends on the nature and complexity of the repair. To obtain an estimate, please visit our After Care Portal.

For any spare parts inquiries, please contact our parts department at [email protected], or call at 1+ (212) 355-3350. 

Please Note: We guarantee parts for our timepieces for up to 20 years of the manufacturing date. If your watch is discontinued, parts availability may be limited. 

The Weil Club offers a 3rd year guarantee extension, which applies a duration of one year of warranty in addition to, and in the continuity of, the RAYMOND WEIL standard two-year International guarantee policy. Upcoming membership perks include early access to special launches, exclusive promotional opportunities, and more. Learn more about The WEIL Club here.

Sometimes the system does not recognize a serial number. This does not mean your watch is a counterfeit! Please note that even if your serial number is not recognized, you will still be able to register your timepiece.
If you need any assistance registering your watch, please contact us at support@raymond-weil.us, providing us with the serial & model number of the timepiece you wish to register, along with its purchase date & retailer of purchase.

If you have not already, please check your junk or spam inboxes.
Otherwise, please contact us by email at [email protected] or by phone at 212-355-3350.